The three men across from me at Ohare Terminal 3, Gate G7, work for a company called “Snap-On” in the diagnostics department.

Curious, I dutifully hopped on Google from my phone and attempted to figure out what they do. I’m not quite sure, because I didn’t spend that much time looking, but I’m pretty sure it involved diagnostics of certain types of tools, perhaps used in the automotive industry.

What I do know is that one man couldn’t figure out how to check his email on his phone. His friend suggested that the problem may be that he changed his password recently. He violently denied such an idea before remembering that he had indeed changed his password, and that was in deed the problem. At this point he announces his password to the entire terminal so that his friend can “fix” his phone.

Now, it has come up that 2/3 of these men have recently had serious viruses removed from their computer. I guess this makes sense as the one thing I did get out of their website is “we love windows xp still!! Now they are talking affectionately about one of the men’s “techie son” who will be able to fix all of their problems.

I don’t know what you do, snap-on diagnostics, but you are not diagnosing anything about me. Also, if you are sitting next to me on the plane and try to talk to me, I certainly will not respond pleasantly. I haven’t slept in nearly 24 hours.